Electronic signaturePandaDoc and the GDPR: agreement, role and data location.
PandaDoc is a electronic signature tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Electronic signature
- Usual role
- Usually a processor
- Data location
- Often the United States, check your account
- Agreement
- Published by the vendor
What does PandaDoc do with personal data?
Prepare, send and sign agreements electronically. That is how Privacyboard describes a typical use of PandaDoc, as a starting point you can edit.
The data usually involved: signatory names, email addresses, signatures, document content and signature audit records.
Is PandaDoc a processor or a controller?
Most customers use PandaDoc as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for electronic signature tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does PandaDoc store personal data?
PandaDoc is usually associated with the United States, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account.
How to find yours: Check PandaDoc’s data processing terms and ask support which region holds your account.
If the data is processed outside the European Economic Area, Articles 44 to 49 require a transfer mechanism, such as standard contractual clauses, an adequacy decision or the EU-US Data Privacy Framework. Your privacy policy should name it.
Does PandaDoc have a data processing agreement?
Checked on 1 November 2026. Vendors change their pages, so check the date.
Yes. PandaDoc publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Full text. Updated May 2025. Primary processing is in the United States; data residency is covered on a separate page.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the PandaDoc agreementHow to declare PandaDoc
- 1
In your privacy policy
Name PandaDoc as a recipient, say what it is used for (prepare, send and sign agreements electronically) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add PandaDoc with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link PandaDoc to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on PandaDoc
- Agree on how long signed documents and audit trails are kept.
- Check which signatory data the tool shares with the document owner.
- Record the region and any transfer outside the EEA.
- Confirm how a document is deleted when you need to.
Questions, answered.
Is PandaDoc GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how PandaDoc is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does PandaDoc have a DPA?
Yes. PandaDoc publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.pandadoc.com/legal/dpa/.
Is PandaDoc a data processor?
Usually, yes. Most customers use PandaDoc as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Where does PandaDoc store data?
PandaDoc is usually associated with the United States, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account. How to find yours: Check PandaDoc’s data processing terms and ask support which region holds your account.
Do I need to mention PandaDoc in my privacy policy?
Yes, if PandaDoc handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add PandaDoc to my vendor list?
In Privacyboard, pick PandaDoc from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
Privacyboard is not affiliated with PandaDoc. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.