Video conferencingZoom and the GDPR: agreement, role and data location.
Zoom is a video conferencing tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Video conferencing
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Zoom do with personal data?
Conduct remote meetings and customer or team calls. That is how Privacyboard describes a typical use of Zoom, as a starting point you can edit.
The data usually involved: participant names, email addresses, meeting metadata, audio, video and recordings when enabled.
Is Zoom a processor or a controller?
Most customers use Zoom as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for video conferencing tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Zoom store personal data?
Zoom does not have one fixed location for every customer. Depends on your account and meeting region.
How to find yours: Account settings → Data residency, on plans that offer it.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Does Zoom have a data processing agreement?
Checked on 1 November 2026. Vendors change their pages, so check the date.
Zoom does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Links the Global DPA (PDF). The PDF itself was not opened.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Zoom reference pageHow to declare Zoom
- 1
In your privacy policy
Name Zoom as a recipient, say what it is used for (conduct remote meetings and customer or team calls) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Zoom with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Zoom to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Zoom
- Tell participants when a meeting is recorded, and why.
- Set a retention period for recordings and transcripts.
- Review who can record and share meetings.
- Record the region and any transfer outside the EEA.
Questions, answered.
Is Zoom GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Zoom is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Zoom have a DPA?
Zoom does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://www.zoom.com/en/trust/gdpr/.
Is Zoom a data processor?
Usually, yes. Most customers use Zoom as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Where does Zoom store data?
Zoom does not have one fixed location for every customer. Depends on your account and meeting region. How to find yours: Account settings → Data residency, on plans that offer it.
Do I need to mention Zoom in my privacy policy?
Yes, if Zoom handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Zoom to my vendor list?
In Privacyboard, pick Zoom from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
Privacyboard is not affiliated with Zoom. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.