Customer supportFive9 and the GDPR: agreement, role and data location.
Five9 is a customer support tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Customer support
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Published by the vendor
What does Five9 do with personal data?
Respond to customer enquiries and manage support conversations. That is how Privacyboard describes a typical use of Five9, as a starting point you can edit.
The data usually involved: names, email addresses, account identifiers, messages and attachments provided to support.
Is Five9 a processor or a controller?
Most customers use Five9 as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for customer support tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Five9 store personal data?
Five9 does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check your account settings or Five9’s data processing terms for where your data is stored.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Does Five9 have a data processing agreement?
Checked on 1 November 2026. Vendors change their pages, so check the date.
Yes. Five9 publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Five9 Global Data Processing Addendum, last updated September 25, 2025. Attached to the customer agreement; Five9, Inc. (San Ramon, California). Covers EEA/UK transfers. The page makes no hosting or data-location statement.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Five9 agreementHow to declare Five9
- 1
In your privacy policy
Name Five9 as a recipient, say what it is used for (respond to customer enquiries and manage support conversations) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Five9 with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Five9 to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Five9
- Set a retention period for closed conversations and attachments.
- Check how you would find and delete one person’s conversations when they ask.
- Review which team members and integrations can read the data.
- Record where the data is stored and any transfers outside the EEA.
Questions, answered.
Is Five9 GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Five9 is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Five9 have a DPA?
Yes. Five9 publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.five9.com/legal/globalcustomerdpa.
Is Five9 a data processor?
Usually, yes. Most customers use Five9 as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Where does Five9 store data?
Five9 does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check your account settings or Five9’s data processing terms for where your data is stored.
Do I need to mention Five9 in my privacy policy?
Yes, if Five9 handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Five9 to my vendor list?
In Privacyboard, pick Five9 from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
Privacyboard is not affiliated with Five9. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.