GDPR checklist for customer support tools.

Support tools store conversations, attachments and customer identifiers, often for years. Compare 34 common tools and see what to check for each.

Compared at a glance

Tool	Usual role	Data location	Agreement
Intercom	Usually a processor	Set per account or project	Published by the vendor
Zendesk	Usually a processor	Set per account or project	Published by the vendor
Crisp	Usually a processor	Set per account or project	Obtained through the vendor
Help Scout	Usually a processor	Set per account or project	Published by the vendor
Freshdesk	Usually a processor	Set per account or project	Published by the vendor
Gorgias	Usually a processor	Set per account or project	Published by the vendor
Kustomer	Usually a processor	Set per account or project	Published by the vendor
Tidio	Usually a processor	Set per account or project	Published by the vendor
LiveChat	Usually a processor	Set per account or project	Obtained through the vendor
Olark	Usually a processor	Set per account or project	Published by the vendor
Tawk.to	Usually a processor	Set per account or project	Published by the vendor
Re:amaze	Usually a processor	Set per account or project	Published by the vendor
Groove	Usually a processor	Set per account or project	Published by the vendor
Hiver	Usually a processor	Usually the United States	Obtained through the vendor
ServiceNow	Usually a processor	Set per account or project	Published by the vendor
Helpjuice	Usually a processor	Set per account or project	Obtained through the vendor
Aircall	Usually a processor	Set per account or project	Published by the vendor
Dialpad	Usually a processor	Set per account or project	Obtained through the vendor
RingCentral	Usually a processor	Set per account or project	Published by the vendor
8x8	Usually a processor	Set per account or project	Published by the vendor
Talkdesk	Usually a processor	Set per account or project	Obtained through the vendor
Five9	Usually a processor	Set per account or project	Published by the vendor
Genesys	Usually a processor	Set per account or project	Obtained through the vendor
Ringover	Usually a processor	Set per account or project	Published by the vendor
CloudTalk	Usually a processor	Set per account or project	Obtained through the vendor
JustCall	Usually a processor	Often the United States, check your account	Obtained through the vendor
Yellow.ai	Usually a processor	Set per account or project	Published by the vendor
Ada	Usually a processor	Set per account or project	Published by the vendor
Botpress	Usually a processor	Often the United States, check your account	Published by the vendor
ManyChat	Usually a processor	Often the European Union, check your account	Published by the vendor
Chatfuel	Usually a processor	Set per account or project	Obtained through the vendor
Voiceflow	Usually a processor	Set per account or project	Published by the vendor
Userlike	Usually a processor	Usually Germany	Obtained through the vendor
Smartsupp	Usually a processor	Often Germany, check your account	Published by the vendor

What to check for customer support tools

Set a retention period for closed conversations and attachments.
Check how you would find and delete one person’s conversations when they ask.
Review which team members and integrations can read the data.
Record where the data is stored and any transfers outside the EEA.

FAQ

Questions, answered.

What should I check before using a customer support tool under the GDPR?

Set a retention period for closed conversations and attachments. Check how you would find and delete one person’s conversations when they ask. Review which team members and integrations can read the data. Record where the data is stored and any transfers outside the EEA.

Do I need a data processing agreement with a customer support provider?

If the provider handles personal data on your behalf, yes: Article 28 of the GDPR requires a written contract. Some providers publish the text, others give it to you inside your account. Providers that decide their own purposes may act as independent controllers instead, so check the role.

Which customer support tools does Privacyboard cover?

Intercom, Zendesk, Crisp, Help Scout, Freshdesk, Gorgias, Kustomer, Tidio, LiveChat, Olark, Tawk.to, Re:amaze, Groove, Hiver, ServiceNow, Helpjuice, Aircall, Dialpad, RingCentral, 8x8, Talkdesk, Five9, Genesys, Ringover, CloudTalk, JustCall, Yellow.ai, Ada, Botpress, ManyChat, Chatfuel, Voiceflow, Userlike, Smartsupp. Each has a page with its agreement, usual role and data location, checked on 1 November 2026.

Other categories

Privacyboard is not affiliated with these vendors. Checked on 1 November 2026. This is guidance, not legal advice.

GDPR checklist for customer support tools.

Compared at a glance

What to check for customer support tools

All customer support tools

Questions, answered.

Other categories

Be ready before they ask.