E-commerceShipBob and the GDPR: agreement, role and data location.
ShipBob is a e-commerce tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- E-commerce
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Published by the vendor
What does ShipBob do with personal data?
Run an online store: take orders, process payments and manage delivery and customer accounts. That is how Privacyboard describes a typical use of ShipBob, as a starting point you can edit.
The data usually involved: customer names, email addresses, delivery and billing addresses, phone numbers, order history and payment status.
Is ShipBob a processor or a controller?
Most customers use ShipBob as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for e-commerce tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does ShipBob store personal data?
ShipBob does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check the store settings or the provider’s data processing terms.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Does ShipBob have a data processing agreement?
Checked on 1 November 2026. Vendors change their pages, so check the date.
Yes. ShipBob publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Pre-signed Data Processing Agreement effective March 29, 2024, for ShipBob, Inc., with merchant execution instructions. No single hosting region specified.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the ShipBob agreementHow to declare ShipBob
- 1
In your privacy policy
Name ShipBob as a recipient, say what it is used for (run an online store: take orders, process payments and manage delivery and customer accounts) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add ShipBob with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link ShipBob to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on ShipBob
- Confirm the region and any transfer outside the EEA.
- Keep the agreement text you accepted and its date.
- List the provider in your privacy policy and your processing register.
Questions, answered.
Is ShipBob GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how ShipBob is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does ShipBob have a DPA?
Yes. ShipBob publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.shipbob.com/au/wp-content/uploads/2024/03/6c34f53c1eed531be7911e6f409e62de.pdf.
Is ShipBob a data processor?
Usually, yes. Most customers use ShipBob as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Where does ShipBob store data?
ShipBob does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check the store settings or the provider’s data processing terms.
Do I need to mention ShipBob in my privacy policy?
Yes, if ShipBob handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add ShipBob to my vendor list?
In Privacyboard, pick ShipBob from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
Privacyboard is not affiliated with ShipBob. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.