E-commerceBold Commerce and the GDPR: agreement, role and data location.
Bold Commerce is a e-commerce tool. Most customers use it as a processor, it publishes its data processing agreement, and it usually keeps data in United States and Canada. Below: what to check and how to declare it.
Prefilled for you · Free to set up · No credit card
In short
- Category
- E-commerce
- Usual role
- Usually a processor
- Data location
- Usually United States and Canada
- Agreement
- Published by the vendor
What does Bold Commerce do with personal data?
Run an online store: take orders, process payments and manage delivery and customer accounts. That is how Privacyboard describes a typical use of Bold Commerce, as a starting point you can edit.
The data usually involved: customer names, email addresses, delivery and billing addresses, phone numbers, order history and payment status.
Is Bold Commerce a processor or a controller?
Most customers use Bold Commerce as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for e-commerce tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Bold Commerce store personal data?
Bold Commerce usually keeps data in United States and Canada for every customer on its standard service, so there is normally nothing to choose. Privacyboard prefills this and you can change it if your setup differs.
What Bold Commerce says (read on 2026-11-05): Personal Data stored on servers in the United States and Canada Source: https://boldcommerce.com/downloads/data-processing-addendum.pdf
How to find yours: Check the store settings or the provider’s data processing terms.
If the data is processed outside the European Economic Area, Articles 44 to 49 require a transfer mechanism, such as standard contractual clauses, an adequacy decision or the EU-US Data Privacy Framework. Your privacy policy should name it.
Which legal basis usually applies to Bold Commerce?
For the usual use of Bold Commerce, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking and delivering an order is the contract, and order and invoice records must be kept by law.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Bold Commerce have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Bold Commerce publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Data Processing Addendum, version June 2021. Contracting entity Bold Innovation Group Ltd.; Bold Commerce, Inc. is SCC importer. Says personal data is stored on servers in the US and Canada; relies on Canada adequacy and SCCs.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Bold Commerce agreementHow to declare Bold Commerce
- 1
In your privacy policy
Name Bold Commerce as a recipient, say what it is used for (run an online store: take orders, process payments and manage delivery and customer accounts) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Bold Commerce with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Bold Commerce to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Bold Commerce
- Confirm the region and any transfer outside the EEA.
- Keep the agreement text you accepted and its date.
- List the provider in your privacy policy and your processing register.
Go online for free. Grow when you need to.
Free puts you online. Pro adds requests, domains and your team; Business, your brand only.
Free
$0 forever
No card, no time limit
For getting compliant and going online on your own.
Start for freeKey features:
- Privacy and cookie policies
- Vendor and processing registers
- Requests and breaches tracked
- Impact assessment screening
- Privacy center on privacyboard.io
- Cookie banner on 1 domain
- 1 person
No card needed
ProRecommended
$32 per month
Billed $384 a year Save $84
For taking requests, covering all your sites and working as a team.
Start with ProEverything in Free, plus:
- DPA for your clients
- PDF and Excel exports
- Email reminders
- Request form and replies
- Your own domain
- Banner on 3 domains, every choice logged
- Weekly site scan
- Complete DPIAs and TIAs
- AI assistant connector
- Up to 5 people, with roles
Cancel any time
Business
$109 per month
Billed $1,308 a year Save $240
For proving it to customers and auditors, under your brand only.
Start with BusinessEverything in Pro, plus:
- No Privacyboard mention
- Security section and vendor alerts
- Evidence pack in one click
- Banner on 10 domains, daily scan
- Up to 50 people
- Two-step verification required
- Activity log kept 3 years
Bank transfer on request
Questions, answered.
Is Bold Commerce GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Bold Commerce is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Bold Commerce have a DPA?
Yes. Bold Commerce publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://boldcommerce.com/downloads/data-processing-addendum.pdf.
Is Bold Commerce a data processor?
Usually, yes. Most customers use Bold Commerce as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Bold Commerce?
For the usual use of Bold Commerce, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking and delivering an order is the contract, and order and invoice records must be kept by law. This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Where does Bold Commerce store data?
Bold Commerce usually keeps data in United States and Canada for every customer on its standard service, so there is normally nothing to choose. Privacyboard prefills this and you can change it if your setup differs. What Bold Commerce says (read on 2026-11-05): Personal Data stored on servers in the United States and Canada Source: https://boldcommerce.com/downloads/data-processing-addendum.pdf
Do I need to mention Bold Commerce in my privacy policy?
Yes, if Bold Commerce handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Bold Commerce to my vendor list?
In Privacyboard, pick Bold Commerce from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
Similar tools
Privacyboard is not affiliated with Bold Commerce. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.