AuthenticationCloud-IAM and the GDPR: agreement, role and data location.
Cloud-IAM is a authentication tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Authentication
- Usual role
- Usually a processor
- Data location
- Often France or EU, check your account
- Agreement
- Published by the vendor
What does Cloud-IAM do with personal data?
Authenticate users and manage application sessions and access. That is how Privacyboard describes a typical use of Cloud-IAM, as a starting point you can edit.
The data usually involved: names, Email addresses, Account identifiers, IP addresses, Security & access logs
Is Cloud-IAM a processor or a controller?
Most customers use Cloud-IAM as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for authentication tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Cloud-IAM store personal data?
Cloud-IAM is usually associated with France or EU, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account.
What Cloud-IAM says (read on 2026-11-05): “Customer's Personal Data are located in France or in the European Union” Source: https://shared.cloud-iam.com/doc/%5BEN%5D%20Data%20Processing%20Agreement%20%28DPA%29%202023-2.pdf
How to find yours: Look at your tenant or project settings, or the address you log in to.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Cloud-IAM?
For the usual use of Cloud-IAM, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Cloud-IAM have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Cloud-IAM publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Data Processing Terms of Services (DPA, file labelled 2023-2), part of the MSA or Terms of Use; no legal entity named. Warrants data is located in France or the EU unless the customer asks otherwise; SCCs for other transfers.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Cloud-IAM agreementHow to declare Cloud-IAM
- 1
In your privacy policy
Name Cloud-IAM as a recipient, say what it is used for (authenticate users and manage application sessions and access) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Cloud-IAM with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Cloud-IAM to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Cloud-IAM
- Confirm where user records are stored and whether you can choose the region.
- Check how long sign-in logs are kept and how users are deleted.
- Keep the provider in your privacy policy as a recipient of account data.
- Review the provider’s security documentation for the controls you rely on.
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Questions, answered.
Is Cloud-IAM GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Cloud-IAM is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Cloud-IAM have a DPA?
Yes. Cloud-IAM publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://shared.cloud-iam.com/doc/%5BEN%5D%20Data%20Processing%20Agreement%20%28DPA%29%202023-2.pdf.
Is Cloud-IAM a data processor?
Usually, yes. Most customers use Cloud-IAM as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Cloud-IAM?
For the usual use of Cloud-IAM, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for. This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Where does Cloud-IAM store data?
Cloud-IAM is usually associated with France or EU, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account. What Cloud-IAM says (read on 2026-11-05): “Customer's Personal Data are located in France or in the European Union” Source: https://shared.cloud-iam.com/doc/%5BEN%5D%20Data%20Processing%20Agreement%20%28DPA%29%202023-2.pdf
Do I need to mention Cloud-IAM in my privacy policy?
Yes, if Cloud-IAM handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Cloud-IAM to my vendor list?
In Privacyboard, pick Cloud-IAM from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Cloud-IAM. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.