SearchCoveo and the GDPR: agreement, role and data location.
Coveo is a search tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Search
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Published by the vendor
What does Coveo do with personal data?
Provide search and discovery on a website or app. That is how Privacyboard describes a typical use of Coveo, as a starting point you can edit.
The data usually involved: account identifiers, Website & device data, Usage & activity data, Search queries, indexed content, any personal data included in the indexed records
Is Coveo a processor or a controller?
Most customers use Coveo as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for search tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Coveo store personal data?
Coveo does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check the application or cluster settings: the region is usually chosen when it is created.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Coveo?
For the usual use of Coveo, companies most often rely on legitimate interests (GDPR Article 6(1)). On-site search is part of the service people use.
The interest you would state: “Helping visitors find content on our website or app.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
The balancing test is yours to do: the interest must be real, the processing necessary for it, and people’s rights must not outweigh it.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Sources: GDPR Article 6, lawfulness of processing, EDPB Guidelines 1/2024 on legitimate interest
Does Coveo have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Coveo publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Data Processing Addendum, last update 3 Oct 2025, with the applicable Coveo entity as processor. Customer selects hosting region(s) in the order; EU SCCs, UK Addendum, and Coveo states it is DPF-certified.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Coveo agreementHow to declare Coveo
- 1
In your privacy policy
Name Coveo as a recipient, say what it is used for (provide search and discovery on a website or app) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Coveo with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Coveo to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Coveo
- Index only the fields you need to search.
- Decide whether queries are logged, and for how long.
- Check the region of each index or cluster.
- Remove a person’s records from the index when you delete them elsewhere.
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Questions, answered.
Is Coveo GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Coveo is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Coveo have a DPA?
Yes. Coveo publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.coveo.com/en/pages/data-processing-addendum.
Is Coveo a data processor?
Usually, yes. Most customers use Coveo as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Coveo?
For the usual use of Coveo, companies most often rely on legitimate interests (GDPR Article 6(1)). On-site search is part of the service people use. The interest you would state: “Helping visitors find content on our website or app.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
Where does Coveo store data?
Coveo does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check the application or cluster settings: the region is usually chosen when it is created.
Do I need to mention Coveo in my privacy policy?
Yes, if Coveo handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Coveo to my vendor list?
In Privacyboard, pick Coveo from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Coveo. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.