DesignLucidchart and the GDPR: agreement, role and data location.
Lucidchart is a design tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Design
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Lucidchart do with personal data?
Create, review and collaborate on designs and visual materials. That is how Privacyboard describes a typical use of Lucidchart, as a starting point you can edit.
The data usually involved: team member names, email addresses, design files, comments and any personal data included in mockups.
Is Lucidchart a processor or a controller?
Most customers use Lucidchart as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for design tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Lucidchart store personal data?
Lucidchart does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Lucidchart?
For the usual use of Lucidchart, companies most often rely on legitimate interests (GDPR Article 6(1)). Design collaboration is a normal part of building a product.
The interest you would state: “Creating and reviewing designs and visual materials with our team.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
The balancing test is yours to do: the interest must be real, the processing necessary for it, and people’s rights must not outweigh it.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Sources: GDPR Article 6, lawfulness of processing, EDPB Guidelines 1/2024 on legitimate interest
Does Lucidchart have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Lucidchart does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Lucid legal hub lists the Lucid Software Inc. Data Processing Addendum (lucid.co/data-processing-addendum), which amends the Terms of Service; DPA text is embedded from a third-party system and could not be read.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Lucidchart reference pageHow to declare Lucidchart
- 1
In your privacy policy
Name Lucidchart as a recipient, say what it is used for (create, review and collaborate on designs and visual materials) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Lucidchart with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Lucidchart to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Lucidchart
- Use sample data in mockups rather than real customer data.
- Review sharing links and guest access.
- Check retention of deleted files and version history.
- Record the data region if the plan offers a choice.
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Questions, answered.
Is Lucidchart GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Lucidchart is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Lucidchart have a DPA?
Lucidchart does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://lucid.co/legal.
Is Lucidchart a data processor?
Usually, yes. Most customers use Lucidchart as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Lucidchart?
For the usual use of Lucidchart, companies most often rely on legitimate interests (GDPR Article 6(1)). Design collaboration is a normal part of building a product. The interest you would state: “Creating and reviewing designs and visual materials with our team.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
Where does Lucidchart store data?
Lucidchart does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Do I need to mention Lucidchart in my privacy policy?
Yes, if Lucidchart handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Lucidchart to my vendor list?
In Privacyboard, pick Lucidchart from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Lucidchart. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.