CRMnoCRM.io and the GDPR: agreement, role and data location.
noCRM.io is a crm tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- CRM
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does noCRM.io do with personal data?
Manage prospect and customer relationships and sales activities. That is how Privacyboard describes a typical use of noCRM.io, as a starting point you can edit.
The data usually involved: business contact names, email addresses, company details and sales communications.
Is noCRM.io a processor or a controller?
Most customers use noCRM.io as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for crm tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does noCRM.io store personal data?
noCRM.io does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check account settings → data hosting, or the provider’s documentation.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to noCRM.io?
For the usual use of noCRM.io, companies most often rely on performance of a contract and legitimate interests (GDPR Article 6(1)). Customer records support the contract; following up business contacts is a common legitimate interest.
The interest you would state: “Managing our relationships with customers and with business contacts who may be interested in our services.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
Cold messages to individuals (not professionals) need consent. The balancing test is yours to do: the interest must be real, the processing necessary for it, and people’s rights must not outweigh it.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Sources: CNIL: rules for prospecting by email, EDPB Guidelines 1/2024 on legitimate interest
Does noCRM.io have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
noCRM.io does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: noCRM legal notices page listing the Personal data processing agreement (EN_DPA.pdf), sub-processor list and TOMs. Operated by Positive Group France (Hem, France); the page itself names no hosting location or transfer tool.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the noCRM.io reference pageHow to declare noCRM.io
- 1
In your privacy policy
Name noCRM.io as a recipient, say what it is used for (manage prospect and customer relationships and sales activities) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add noCRM.io with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link noCRM.io to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on noCRM.io
- Define a retention period for inactive leads and contacts.
- Make sure you can find, export and delete one contact across the CRM.
- Record the legal basis for outreach, and respect objections to marketing.
- Record the region and any transfer outside the EEA.
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Questions, answered.
Is noCRM.io GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how noCRM.io is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does noCRM.io have a DPA?
noCRM.io does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://www.nocrm.io/data_processing_agreement_v1-2.html.
Is noCRM.io a data processor?
Usually, yes. Most customers use noCRM.io as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use noCRM.io?
For the usual use of noCRM.io, companies most often rely on performance of a contract and legitimate interests (GDPR Article 6(1)). Customer records support the contract; following up business contacts is a common legitimate interest. The interest you would state: “Managing our relationships with customers and with business contacts who may be interested in our services.” The GDPR asks you to say which interest you pursue (Article 13(1)(d)).
Where does noCRM.io store data?
noCRM.io does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check account settings → data hosting, or the provider’s documentation.
Do I need to mention noCRM.io in my privacy policy?
Yes, if noCRM.io handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add noCRM.io to my vendor list?
In Privacyboard, pick noCRM.io from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with noCRM.io. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.