E-commerceSalsify and the GDPR: agreement, role and data location.
Salsify is a e-commerce tool. Its role depends on the activity, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- E-commerce
- Usual role
- Depends on the activity
- Data location
- Set per account or project
- Agreement
- Published by the vendor
What does Salsify do with personal data?
Run an online store: take orders, process payments and manage delivery and customer accounts. That is how Privacyboard describes a typical use of Salsify, as a starting point you can edit.
The data usually involved: customer names, email addresses, delivery and billing addresses, phone numbers, order history and payment status.
Is Salsify a processor or a controller?
for SupplierXM and Open Catalog Premium, Salsify is controller of onboarded suppliers' personal data.
Privacyboard does not prefill a role for this vendor on purpose. You are asked to choose, since the answer changes what your privacy policy says and which agreement matters.
Where does Salsify store personal data?
Salsify does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check the store settings or the provider’s data processing terms.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Salsify?
For the usual use of Salsify, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking and delivering an order is the contract, and order and invoice records must be kept by law.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Salsify have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Salsify publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Data Processing Addendum, no date shown. Contracting entity Salsify, Inc. or its signing affiliate. Third-party data center in a designated region (not named); EU SCCs (Modules 2/3), UK IDTA Addendum and Swiss terms; DPF not mentioned.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Salsify agreementHow to declare Salsify
- 1
In your privacy policy
Name Salsify as a recipient, say what it is used for (run an online store: take orders, process payments and manage delivery and customer accounts) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Salsify with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Salsify to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Salsify
- Confirm the region and any transfer outside the EEA.
- Keep the agreement text you accepted and its date.
- List the provider in your privacy policy and your processing register.
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Questions, answered.
Is Salsify GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Salsify is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Salsify have a DPA?
Yes. Salsify publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.salsify.com/legal/data-processing-addenda.
Is Salsify a data processor?
It depends on the activity. for SupplierXM and Open Catalog Premium, Salsify is controller of onboarded suppliers' personal data.
Which legal basis applies when I use Salsify?
For the usual use of Salsify, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking and delivering an order is the contract, and order and invoice records must be kept by law. This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Where does Salsify store data?
Salsify does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check the store settings or the provider’s data processing terms.
Do I need to mention Salsify in my privacy policy?
Yes, if Salsify handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Salsify to my vendor list?
In Privacyboard, pick Salsify from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Salsify. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.