PaymentsAlma and the GDPR: agreement, role and data location.
Alma is a payments tool. Its role depends on the activity, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Payments
- Usual role
- Depends on the activity
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Alma do with personal data?
Manage customer payments, subscriptions where applicable, invoicing and billing. That is how Privacyboard describes a typical use of Alma, as a starting point you can edit.
The data usually involved: names, email addresses, account identifiers, payment details, postal addresses, contract & billing data
Is Alma a processor or a controller?
Alma is a regulated payment provider: it checks buyers' identity and credit for its own legal obligations, so it decides how that data is used. Check your merchant agreement, then choose the role that fits.
Privacyboard does not prefill a role for this vendor on purpose. You are asked to choose, since the answer changes what your privacy policy says and which agreement matters.
Where does Alma store personal data?
Alma does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check the provider’s privacy center or data processing terms.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Alma?
For the usual use of Alma, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking payment is part of the contract, and invoices must be kept as accounting and tax law requires.
Many payment providers also act as independent controllers for fraud prevention and legal checks, on their own basis.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Alma have a data processing agreement?
Checked on 12 November 2026. Vendors change their pages, so check the date.
Alma does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Alma merchant general terms (Alma x HiPay), Alma SAS (Neuilly-sur-Seine): article 13 says the parties process personal data under the Data Protection Agreement; Alma also collects buyers' identity details for its own anti-money-laundering obligations (article 9). No hosting location, transfer tool or DPO address in the text read.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Alma reference pageHow to declare Alma
- 1
In your privacy policy
Name Alma as a recipient, say what it is used for (manage customer payments, subscriptions where applicable, invoicing and billing) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Alma with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Alma to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Alma
- Work out whether the provider acts as your processor, as an independent controller, or as both for different activities.
- Say in your privacy policy that payment data is handled by the provider and for what purpose.
- Record the provider as a recipient of customer names, emails and transaction data.
- Check retention rules the provider applies for legal and fraud reasons.
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Questions, answered.
Is Alma GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Alma is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Alma have a DPA?
Alma does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://almapay.com/legal/merchant-general-terms-conditions-alma-hipay.
Is Alma a data processor?
It depends on the activity. Alma is a regulated payment provider: it checks buyers' identity and credit for its own legal obligations, so it decides how that data is used. Check your merchant agreement, then choose the role that fits.
Which legal basis applies when I use Alma?
For the usual use of Alma, companies most often rely on performance of a contract and legal obligation (GDPR Article 6(1)). Taking payment is part of the contract, and invoices must be kept as accounting and tax law requires. Many payment providers also act as independent controllers for fraud prevention and legal checks, on their own basis.
Where does Alma store data?
Alma does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check the provider’s privacy center or data processing terms.
Do I need to mention Alma in my privacy policy?
Yes, if Alma handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Alma to my vendor list?
In Privacyboard, pick Alma from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Alma. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.