Electronic signatureContractbook and the GDPR: agreement, role and data location.
Contractbook is a electronic signature tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Electronic signature
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Contractbook do with personal data?
Prepare, send and sign agreements electronically. That is how Privacyboard describes a typical use of Contractbook, as a starting point you can edit.
The data usually involved: names, Email addresses, Documents & attachments, signatures, signature audit records
Is Contractbook a processor or a controller?
Most customers use Contractbook as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for electronic signature tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Contractbook store personal data?
Contractbook does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Contractbook?
For the usual use of Contractbook, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Contractbook have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Contractbook does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Help article explaining that customers request the DPA through a questionnaire, receive a link by email and sign it in Contractbook. No contracting entity or hosting location stated.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Contractbook reference pageHow to declare Contractbook
- 1
In your privacy policy
Name Contractbook as a recipient, say what it is used for (prepare, send and sign agreements electronically) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Contractbook with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Contractbook to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Contractbook
- Agree on how long signed documents and audit trails are kept.
- Check which signatory data the tool shares with the document owner.
- Record the region and any transfer outside the EEA.
- Confirm how a document is deleted when you need to.
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Questions, answered.
Is Contractbook GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Contractbook is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Contractbook have a DPA?
Contractbook does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://contractbook.freshdesk.com/support/solutions/articles/206000046300.
Is Contractbook a data processor?
Usually, yes. Most customers use Contractbook as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Contractbook?
For the usual use of Contractbook, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for. This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Where does Contractbook store data?
Contractbook does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Do I need to mention Contractbook in my privacy policy?
Yes, if Contractbook handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Contractbook to my vendor list?
In Privacyboard, pick Contractbook from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Contractbook. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.