AnalyticsCrazy Egg and the GDPR: agreement, role and data location.
Crazy Egg is a analytics tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Analytics
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Crazy Egg do with personal data?
Measure website or service usage and understand visitor interactions. That is how Privacyboard describes a typical use of Crazy Egg, as a starting point you can edit.
The data usually involved: account identifiers, IP addresses, website & device data, usage & activity data
Is Crazy Egg a processor or a controller?
Most customers use Crazy Egg as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for analytics tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Crazy Egg store personal data?
Crazy Egg does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Look at the address you log in to or your project settings.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Crazy Egg?
For the usual use of Crazy Egg, companies most often rely on consent (GDPR Article 6(1)). Analytics that read or write identifiers on the visitor’s device need consent, under the ePrivacy rules as well as the GDPR.
Some anonymous audience measurement tools can run without consent in France when the CNIL’s conditions are met (own purposes only, anonymous statistics, no cross-site tracking).
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Sources: CNIL: audience measurement tools exempt from consent, CNIL: cookies and other trackers, questions and answers
Does Crazy Egg have a data processing agreement?
Checked on 12 November 2026. Vendors change their pages, so check the date.
Crazy Egg does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Crazy Egg Terms of Service (last updated 2 Apr 2026), Crazy Egg, Inc. (Redwood City, CA): section 4.1 says Crazy Egg is the processor of client data about EEA, Swiss and UK site visitors on the client's behalf, the client being controller; processing is further described in the privacy policy. No hosting location or transfer tool stated; no separate DPA published.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Crazy Egg reference pageHow to declare Crazy Egg
- 1
In your privacy policy
Name Crazy Egg as a recipient, say what it is used for (measure website or service usage and understand visitor interactions) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Crazy Egg with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Crazy Egg to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Crazy Egg
- Check whether the tool sets cookies or reads device data, and what consent that requires.
- Say in your privacy policy what is measured and for how long it is kept.
- Review IP address handling, data retention and the data region settings.
- Confirm whether the provider uses the data for its own purposes.
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Questions, answered.
Is Crazy Egg GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Crazy Egg is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Crazy Egg have a DPA?
Crazy Egg does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://www.crazyegg.com/terms.
Is Crazy Egg a data processor?
Usually, yes. Most customers use Crazy Egg as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Crazy Egg?
For the usual use of Crazy Egg, companies most often rely on consent (GDPR Article 6(1)). Analytics that read or write identifiers on the visitor’s device need consent, under the ePrivacy rules as well as the GDPR. Some anonymous audience measurement tools can run without consent in France when the CNIL’s conditions are met (own purposes only, anonymous statistics, no cross-site tracking).
Where does Crazy Egg store data?
Crazy Egg does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Look at the address you log in to or your project settings.
Do I need to mention Crazy Egg in my privacy policy?
Yes, if Crazy Egg handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Crazy Egg to my vendor list?
In Privacyboard, pick Crazy Egg from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Crazy Egg. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.