Customer supportKommunicate and the GDPR: agreement, role and data location.
Kommunicate is a customer support tool. Most customers use it as a processor, it publishes its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Customer support
- Usual role
- Usually a processor
- Data location
- Often United States, check your account
- Agreement
- Published by the vendor
What does Kommunicate do with personal data?
Respond to customer enquiries and manage support conversations. That is how Privacyboard describes a typical use of Kommunicate, as a starting point you can edit.
The data usually involved: names, Email addresses, Account identifiers, Documents & attachments, Messages & support requests
Is Kommunicate a processor or a controller?
Most customers use Kommunicate as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for customer support tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Kommunicate store personal data?
Kommunicate is usually associated with United States, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account.
What Kommunicate says (read on 2026-11-05): “Personal Data will be transferred to Intentive. in the United States” Source: https://www.kommunicate.io/assets/resources/Kommunicate%20DPA%20-%20Agreement%20for%20GDPR.pdf
How to find yours: Check workspace settings → data and privacy, or the provider’s documentation.
If the data is processed outside the European Economic Area, Articles 44 to 49 require a transfer mechanism, such as standard contractual clauses, an adequacy decision or the EU-US Data Privacy Framework. Your privacy policy should name it.
Which legal basis usually applies to Kommunicate?
For the usual use of Kommunicate, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Kommunicate have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Kommunicate publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Intentive Data Processing Agreement, effective 25 May 2018, with 2010 SCCs attached. Contracting entity Intentive Technologies Pvt Ltd (Bangalore). Says personal data will be transferred to Intentive in the United States, hosted with outsourced cloud providers.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Kommunicate agreementHow to declare Kommunicate
- 1
In your privacy policy
Name Kommunicate as a recipient, say what it is used for (respond to customer enquiries and manage support conversations) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Kommunicate with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Kommunicate to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Kommunicate
- Set a retention period for closed conversations and attachments.
- Check how you would find and delete one person’s conversations when they ask.
- Review which team members and integrations can read the data.
- Record where the data is stored and any transfers outside the EEA.
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Questions, answered.
Is Kommunicate GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Kommunicate is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Kommunicate have a DPA?
Yes. Kommunicate publishes the text of its data processing agreement as a PDF on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.kommunicate.io/assets/resources/Kommunicate%20DPA%20-%20Agreement%20for%20GDPR.pdf.
Is Kommunicate a data processor?
Usually, yes. Most customers use Kommunicate as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Kommunicate?
For the usual use of Kommunicate, companies most often rely on performance of a contract (GDPR Article 6(1)). The tool is needed to deliver what the person signed up for or asked for. This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Where does Kommunicate store data?
Kommunicate is usually associated with United States, but the location can depend on your plan or settings. Privacyboard prefills it as a starting point that you should check in your account. What Kommunicate says (read on 2026-11-05): “Personal Data will be transferred to Intentive. in the United States” Source: https://www.kommunicate.io/assets/resources/Kommunicate%20DPA%20-%20Agreement%20for%20GDPR.pdf
Do I need to mention Kommunicate in my privacy policy?
Yes, if Kommunicate handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Kommunicate to my vendor list?
In Privacyboard, pick Kommunicate from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Kommunicate. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.