ShippingShipup and the GDPR: agreement, role and data location.
Shipup is a shipping tool. Most customers use it as a processor, it publishes its data processing agreement, and it usually keeps data in Belgium. Below: what to check and how to declare it.
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In short
- Category
- Shipping
- Usual role
- Usually a processor
- Data location
- Usually Belgium
- Agreement
- Published by the vendor
What does Shipup do with personal data?
Create shipping labels, track parcels and manage deliveries and returns. That is how Privacyboard describes a typical use of Shipup, as a starting point you can edit.
The data usually involved: names, Email addresses, Phone numbers, Postal addresses, Contract & billing data
Is Shipup a processor or a controller?
Most customers use Shipup as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for shipping tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Shipup store personal data?
Shipup usually keeps data in Belgium for every customer on its standard service, so there is normally nothing to choose. Privacyboard prefills this and you can change it if your setup differs.
What Shipup says (read on 2026-11-05): Google Cloud “hosting site located in Belgium in the European Union” Source: https://www.shipup.co/en/legal/conditions-generales-de-souscription
How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Shipup?
For the usual use of Shipup, companies most often rely on performance of a contract (GDPR Article 6(1)). Delivering an order to the customer is part of the contract.
Carriers usually act as independent controllers for delivery itself; tracking emails with marketing content need their own basis.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Shipup have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Yes. Shipup publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep.
What we noted when we opened the page: Appendix 3 'Personal Data Processing' to the Subscription Terms (updated 29 Sep 2025); contracting entity Shipup SAS, Boulogne-Billancourt. Hosted on Google Cloud in Belgium; customer mandates Shipup to sign EU SCCs where they apply.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Read the Shipup agreementHow to declare Shipup
- 1
In your privacy policy
Name Shipup as a recipient, say what it is used for (create shipping labels, track parcels and manage deliveries and returns) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Shipup with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Shipup to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Shipup
- List the carriers the tool sends data to, and their role.
- Check that tracking emails stay informational unless the customer agreed to marketing.
- Check how long shipment and address data is kept.
- Record the region and any transfer outside the EEA, including for international carriers.
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Questions, answered.
Is Shipup GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Shipup is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it publishes a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Shipup have a DPA?
Yes. Shipup publishes the text of its data processing agreement on its own website. Article 28 of the GDPR requires a written contract with every processor, so this is the document to read and keep. You can read it at https://www.shipup.co/en/legal/conditions-generales-de-souscription.
Is Shipup a data processor?
Usually, yes. Most customers use Shipup as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Shipup?
For the usual use of Shipup, companies most often rely on performance of a contract (GDPR Article 6(1)). Delivering an order to the customer is part of the contract. Carriers usually act as independent controllers for delivery itself; tracking emails with marketing content need their own basis.
Where does Shipup store data?
Shipup usually keeps data in Belgium for every customer on its standard service, so there is normally nothing to choose. Privacyboard prefills this and you can change it if your setup differs. What Shipup says (read on 2026-11-05): Google Cloud “hosting site located in Belgium in the European Union” Source: https://www.shipup.co/en/legal/conditions-generales-de-souscription
Do I need to mention Shipup in my privacy policy?
Yes, if Shipup handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Shipup to my vendor list?
In Privacyboard, pick Shipup from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Shipup. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.