ShippingUrbantz and the GDPR: agreement, role and data location.
Urbantz is a shipping tool. Most customers use it as a processor, it explains how to get its data processing agreement, and the data location depends on your account. Below: what to check and how to declare it.
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In short
- Category
- Shipping
- Usual role
- Usually a processor
- Data location
- Set per account or project
- Agreement
- Obtained through the vendor
What does Urbantz do with personal data?
Create shipping labels, track parcels and manage deliveries and returns. That is how Privacyboard describes a typical use of Urbantz, as a starting point you can edit.
The data usually involved: names, Email addresses, Phone numbers, Postal addresses, Contract & billing data
Is Urbantz a processor or a controller?
Most customers use Urbantz as a processor: it handles personal data on their instructions, for the purposes they set. That is the common reading for shipping tools and it is what Privacyboard suggests.
As a processor, it needs a written agreement with you under Article 28, and you should know which subprocessors it uses. Confirm the role against your own agreement, because the way you use a tool can change it.
Where does Urbantz store personal data?
Urbantz does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable.
How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Even when the main location is in the EU, ask whether subprocessors or support access involve a transfer outside the EEA, and record it if so.
Which legal basis usually applies to Urbantz?
For the usual use of Urbantz, companies most often rely on performance of a contract (GDPR Article 6(1)). Delivering an order to the customer is part of the contract.
Carriers usually act as independent controllers for delivery itself; tracking emails with marketing content need their own basis.
This is a starting point, not legal advice: the basis belongs to your activity, and you confirm it in your register.
Does Urbantz have a data processing agreement?
Checked on 5 November 2026. Vendors change their pages, so check the date.
Urbantz does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy.
What we noted when we opened the page: Help article on GDPR stating that customers with an enterprise contract receive the Data Protection Agreement linked to their contract. No entity, hosting location or transfer mechanism stated.
A page that exists does not mean you are covered. Whether the agreement applies to you depends on your plan and on what you accepted, so record the decision yourself in your vendor list.
Open the Urbantz reference pageHow to declare Urbantz
- 1
In your privacy policy
Name Urbantz as a recipient, say what it is used for (create shipping labels, track parcels and manage deliveries and returns) and mention any transfer outside the EEA. Articles 13 and 14 ask you to tell people who receives their data.
- 2
In your vendor list
Add Urbantz with its purpose, the data involved, its role, its region and a link to the agreement. Privacyboard prefills all of this, you confirm or correct it.
- 3
In your processing register
Link Urbantz to the activities that use it, so each record shows its recipients. Article 30 asks the register to list the categories of recipients.
What to check before relying on Urbantz
- List the carriers the tool sends data to, and their role.
- Check that tracking emails stay informational unless the customer agreed to marketing.
- Check how long shipment and address data is kept.
- Record the region and any transfer outside the EEA, including for international carriers.
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Questions, answered.
Is Urbantz GDPR compliant?
Privacyboard does not certify vendors. Compliance depends on how Urbantz is configured and used, on the agreement you have with it and on your own practices. What can be checked is documented here: it explains how to get a data processing agreement, the usual role and the data location. Read the agreement itself before relying on it.
Does Urbantz have a DPA?
Urbantz does not publish the full text of its data processing agreement on a public page. The reference page explains how a customer gets or signs it, usually from inside the account. Article 28 of the GDPR still requires a written contract, so get it and keep a copy. The reference page is https://support.urbantz.com/hc/en-us/articles/20611873928861.
Is Urbantz a data processor?
Usually, yes. Most customers use Urbantz as a processor that acts on their instructions. Check your own agreement and how you use the tool, because the role can differ.
Which legal basis applies when I use Urbantz?
For the usual use of Urbantz, companies most often rely on performance of a contract (GDPR Article 6(1)). Delivering an order to the customer is part of the contract. Carriers usually act as independent controllers for delivery itself; tracking emails with marketing content need their own basis.
Where does Urbantz store data?
Urbantz does not have one fixed location for every customer. The location depends on the plan, the account and the services you enable. How to find yours: Check your account settings, the address you log in to, or the provider’s data processing terms. Support can tell you if you cannot find it.
Do I need to mention Urbantz in my privacy policy?
Yes, if Urbantz handles personal data for you. The GDPR asks you to tell people who receives their data (Articles 13 and 14). Name the vendor or its category, say what it is used for and mention any transfer outside the EEA.
How do I add Urbantz to my vendor list?
In Privacyboard, pick Urbantz from the catalog. The purpose, the data, the suggested role and a link to its agreement are prefilled, and you confirm each one. Creating a workspace is free.
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Privacyboard is not affiliated with Urbantz. Names and logos belong to their owners and are used only to identify the tool. This page summarises public documents as checked on 1 November 2026; it is guidance, not legal advice, and it does not certify any vendor.